YOOOP - PRIVACY POLICY, COMMUNITY GUIDELINES, UGC SAFETY STANDARD & TERMS OF USE

Last Updated: 08/12/2025
Legal Entity: YOOOP d.o.o.
Registered Address: Španskih boraca 24, 11070 Belgrade, Serbia
Contact Email: info@yooop.app

1. PRIVACY POLICY

1. Introduction

YOOOP (“we”, “our”, “the Platform”) is a digital ecosystem designed to support professional networking, collaboration, mentorship, and community engagement.

We are committed to protecting your privacy and ensuring transparent and lawful processing of personal data in accordance with:

• GDPR (EU Regulation 2016/679)
• ePrivacy Directive
• CCPA (California Consumer Privacy Act)
• Apple App Store Review Guidelines
• Google Play User Data Policy

This Privacy Policy explains:

• what data we collect,
• how we process and secure it,
• your rights,
• our moderation and safety standards,
• how we handle user-generated content (UGC).

By using the YOOOP app, website, or related services, you consent to this Policy.

2. Data We Collect

2.1. Data provided directly by users

• Full name
• Email address
• Phone number (optional)
• Date of birth (optional) for age verification
• Profile picture
• Biography, professional title, expertise
• Business or organization information
• Membership plan information
• Content you upload (text, photos, videos, comments)
• Messages exchanged within the Platform
• Event applications, RSVPs, and form submissions

2.2. Automatically collected data

• Device information (model, OS version, device ID)
• IP address
• Connection logs
• Session data, click interactions
• Crash logs
• Push notification tokens
• Location data (only if explicitly permitted)

2.3. Data from third-party services

If you sign up with Google, Apple or Meta:

• Name
• Email
• Profile image
  We do not receive your passwords or sensitive authentication details.

2.4. Cookies & Tracking (Web Version)

We use:

• Essential cookies (required for login & security)
• Analytics cookies (anonymized statistics)
• Preference cookies
• Security cookies

Users may opt-out of non-essential cookies.

3. How we use your data

We use personal data to:

• Create and maintain user accounts
• Deliver core app functionality
• Support networking and profile visibility
• Process membership payments
• Enable in-app messaging
• Improve product performance
• Provide customer support
• Prevent fraud and abuse
• Ensure platform safety
• Comply with legal obligations

We do not sell your data.
We never use your profile for targeted advertising outside the YOOOP ecosystem.

4. Legal basis for processing (GDPR)

Processing is based on:

• Consent (profile data, uploads, communication)
• Performance of a contract (membership, app usage)
• Legitimate interests (security, fraud prevention)
• Legal obligations (tax, accounting, data retention laws)
  

5. Data security & Protection measures

We implement strong safeguards:

• encrypted connections (HTTPS/TLS)
• encrypted data storage where applicable
• role-based access controls
• strict internal confidentiality agreements
• regular security audits
• anonymization & pseudonymization techniques
• brute-force protection
• firewall and anti-abuse mechanisms

We maintain an internal Incident Response Plan with defined roles, escalation paths, and 72-hour GDPR notification requirements.

6. Data retention policy

Users can request deletion at any time.

7. Sharing information with third parties

We share data only with vetted processors:

• Hosting providers
• Payment processors
• Email & push providers
• Customer support systems
• Analytics tools (only anonymized events)

All partners comply with GDPR and sign Data Processing Agreements (DPAs).

8. International data transfers

If data is transferred outside the EU, we ensure lawful safeguards:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Additional technical & organizational measures
  

9. Your privacy rights

You may request:

• Access to your data
• Correction of inaccurate information
• Deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

Send requests to: info@yooop.app

10. Reporting data misuse

If you believe your data or content is misused, report immediately through:

• In-app reporting feature
• Email: info@yooop.app

Response time: 72 hours

2. COMMUNITY GUIDELINES

YOOOP is a professional and safe environment.
These guidelines define expected behavior and prohibited actions.

1. Core principles

• Respect
• Professionalism
• Safety
• Integrity
• Inclusivity
• Authenticity
  

2. Zero tolerance policy

We do not tolerate:

• Hate speech
• Harassment
• Threats or intimidation
• Sexual content or solicitation
• Scams, fraud, false promises
• Impersonation
• Doxxing
• Abuse of minors
• Promotion of illegal activities

Violations may result in immediate account removal.

3. Acceptable content

Allowed content includes:

• Professional insights
• Inspirational stories
• Educational posts
• Networking and collaboration opportunities
• Business promotion (ethical, transparent, non-spammy)
• Community support and mentorship
  

4. Prohibited content

4.1. Safety & conduct violations

• Bullying, insults, degrading language
• Sexualized content
• Violent or graphic content
• Hate speech (race, gender, orientation, nationality, religion, etc.)

4.2. Privacy violations

• Sharing private information without consent
• Posting images of others without permission
• Attempting to obtain sensitive data

4.3. Fraudulent activities

• Fake investment opportunities
• Misleading business claims
• Pyramid schemes, MLM traps
• Impersonation of another person or organization

4.4. Spam

• Mass messaging
• Repetitive promotional posts
• Automated or scripted interactions
  

5. Business & commercial conduct

Users must not:

• Offer regulated services without a license
• Make unverifiable income claims
• Promote unsafe financial decisions
• Misrepresent credentials
  

6. Enforcement actions

Depending on severity, actions include:

• Warning
• Temporary restriction
• Permanent ban
• Content deletion
• Reporting to authorities (if required)
  

3. UGC SAFETY STANDARD

Apple requires transparency about how UGC is monitored and controlled.
This section provides full procedural detail.

1. Reporting mechanism

YOOOP includes a “Report” button for:

• Posts
• Comments
• Messages
• Profiles

Users can choose categories:

• Harassment
• Hate speech
• Sexual content
• Spam
• Fraud
• Privacy violation
• Safety concerns
• Other violations

Reports are logged, timestamped, and assigned a case number.

2. Moderation workflow

2.1. Pre-moderation

All uploads pass through automated checks for:

• nudity detection
• violence indicators
• spam patterns
• restricted keywords
• scam-related phrases

2.2. Post-moderation

Our moderation team reviews:

• flagged content
• reported content
• unusual activity patterns

Review timing: within 48 hours, sooner for severe risk.

2.3. Escalation levels

2.4. Moderator training

Moderators undergo:

• policy training
• bias prevention training
• privacy and data handling training
• trauma-informed response training
  

3. Block & mute functionality

• Block hides your profile, messages, activity from another user.
• Mute hides content from a user without blocking communication.

Both actions take effect immediately.

4. Impersonation prevention

A user may not:

• Use another person’s identity
• Use AI-generated likenesses to mimic real individuals
• Misrepresent professional qualifications

YOOOP may require additional verification in suspicious cases.

5. Emergency & threat protocol

If a user reports:

• imminent harm
• violence
• threats
• self-harm
• danger to others

We may:

• suspend accounts
• preserve evidence
• escalate to emergency services (where possible)
• notify relevant authorities
  

6. Appeals process

Users may appeal moderation decisions within 7 days.
A different moderator will review the case.

Appeals must include justification and any relevant evidence.

7. Child safety protection

Although YOOOP is for adults, we enforce:

• age restriction (16+)
• removal of any content involving minors in unsafe contexts
• mandatory reporting of child exploitation to authorities

4. TERMS OF USE

1. Acceptance of terms

By accessing YOOOP, you consent to all terms herein.

2. Eligibility

You must:

• be at least 16 years old
• provide accurate information
• not be previously banned from the Platform
  

3. User responsibilities

You agree not to:

• violate laws
• harass users
• post harmful content
• misrepresent services
• scrape data
• reverse engineer the app
• manipulate ratings or reports
  

4. Intellectual property

All rights to the YOOOP brand, content, logos, UI/UX, and code belong to YOOOP d.o.o.

User-generated content remains the property of the user, but by posting you grant a:
non-exclusive, worldwide, royalty-free license to display the content within the Platform.

5. Subscription & payment rules

Payments are processed via:

• Apple In-App Purchases
• Google Play Billing
• External payment gateways where allowed

Refunds follow Apple/Google policies and local laws.

6. Account suspension & termination

We may suspend or terminate accounts for:

• policy violations
• fraudulent activity
• safety threats
• illegal conduct

No refunds are granted for violations.

7. Disclaimers

YOOOP is provided “as is”.
We do not guarantee:

• uninterrupted service
• accuracy of user information
• results or business outcomes
  

8. Limitation of liability

We are not liable for:

• damages due to user interactions
• business losses
• misuse of content
• unauthorized access to accounts

Maximum liability is limited to the fees paid in the last 12 months.

9. Governing law & dispute resolution

This agreement is governed by Serbian law.
Disputes are subject to arbitration unless otherwise required.

10. Changes to terms

We may update this document; users will be notified of significant changes.